Question 1

Who are we?

Accepted Answer

DriveDrop is a web and mobile service that simply and effectively connects people looking for parking with those offering it. The platform simplifies the search for a parking space, while also giving owners the opportunity to earn extra income.

Question 2

How does it work?

Accepted Answer

Booking a parking space with DriveDrop is extremely simple, both on web and app: choose the car park, pay securely and park without stress. All in a few clicks, wherever you are.

Question 3

I have a problem, how can I contact you?

Accepted Answer

To contact us you can open a ticket in the Contacts section. You will receive a reply within 24 hours of sending it.

Question 4

What are the advantages of registering as a Driver with DriveDrop?

Accepted Answer

By registering as a Driver you can access exclusive rates at affiliated car parks, browse hundreds of available garages directly from the app and take advantage of the best car parks selected across the country.

Question 5

How can I create a DriveDrop account?

Accepted Answer

Creating a DriveDrop account is very easy: you can do it from our website www.drivedrop.it or from our DriveDrop app, available on the App Store or Google Play Store.

Question 6

How can I access my DriveDrop account?

Accepted Answer

To access your DriveDrop account, simply go to www.drivedrop.it and click the Sign In/Login button, or directly from our app.

Question 7

I forgot my password, how can I reset it?

Accepted Answer

If you've forgotten your password, simply click 'Forgot password?' at login and a link will be sent to the email address you registered with.

Question 8

How can I edit my personal information?

Accepted Answer

To edit your personal information, go to the 'Account' section on the website or our App and select the data you want to change.

Question 9

How can I delete my account?

Accepted Answer

To delete your account, open the app, go to the Account section and select the option to delete your profile.

Question 10

How can I view my bookings?

Accepted Answer

All your bookings are always available both on the app and the web app. Sign in, open the menu and select 'Stays'.

Question 11

How can I modify my bookings?

Accepted Answer

To modify one or more bookings, go to the 'Stays' section, open the one you're interested in and proceed with the changes.

Question 12

How can I cancel a booking?

Accepted Answer

Go to the 'Stays' section, select the booking you're interested in and proceed with the cancellation. You can cancel your stay free of charge up to 24 hours before the start time. When booking, you can also purchase an optional product that reduces this deadline to 12 hours before the start of the stay.

Question 13

How does the refund work in case of cancellation?

Accepted Answer

A booking is eligible for a refund if cancelled within the applicable free cancellation deadline (24 hours before the entry time, or 12 hours if you purchased the relevant optional product). The service fees charged by DriveDrop at the time of booking are never refundable. When cancelling, you can choose how to receive the refund: as wallet credit, usable within 24 months to book DriveDrop car parks, or to the payment method originally used.

Question 14

How can I book parking with DriveDrop?

Accepted Answer

Simply go to drivedrop.it or open our DriveDrop app, select the destination, set the times and pay directly at the time of booking.

Question 15

What payment methods can I use?

Accepted Answer

To book parking you can choose: credit/debit card, Apple Pay, Google Pay, Link or PayPal.

Question 16

Can I request an invoice for a booking?

Accepted Answer

Yes, you can request an invoice at the time of booking. Invoice requests made afterwards will not be considered.

Question 17

The car park I booked is in a ZTL (restricted traffic zone), do I need to do anything?

Accepted Answer

If your confirmation email states that ZTL access is included, you don't need to worry about anything: transit through the Restricted Traffic Zone is already authorised for the duration of the booked stay.

Question 18

The automatic device isn't opening the gate, what do I do?

Accepted Answer

The automatic opening of gates, barriers or entrances depends on technical, connectivity and infrastructure variables that are not always within DriveDrop's control. If the gate doesn't open, contact support from the DriveDrop app: we will check the situation and, if necessary, help you access the car park.

Question 19

I have a subscription, how do I turn off automatic renewal?

Accepted Answer

You can cancel your subscription yourself at any time through the app or web app, in the dedicated section of your profile, up to 1 hour before the date and time scheduled for automatic renewal. If you don't turn it off by this deadline, the subscription renews automatically and the amount for the next period is charged with no possibility of a refund.

Question 20

How do I add a booking to the 'Stays' section?

Accepted Answer

In the 'Stays' section, click the '+' button, then enter the booking code and the email address used at the time of booking.

Question 21

What happens if I don't show up on time (no-show)?

Accepted Answer

If you don't cancel the booking within the applicable deadlines and don't show up at the car park, 60 minutes after the indicated start time the booking can no longer be cancelled and no refund is due, except for reasons beyond your control: in that case you can contact DriveDrop support within 60 minutes of the start time to report exceptional circumstances.

Question 22

I booked through a partner website or app, can I get a refund if the partner cancels the service?

Accepted Answer

If the cancellation is due to reasons attributable to the partner (for example cancellation or unavailability of their service), you can request a refund up to the stay start time indicated in the booking. After this deadline, the ordinary cancellation rules applicable to all bookings apply.

Question 23

What are the advantages of the Garage Account?

Accepted Answer

Registering with DriveDrop as a Dropper lets you monetise your parking spaces, easily manage bookings and payments, and reach thousands of drivers in your area.

Question 24

Can I manage multiple car parks from the same account?

Accepted Answer

Yes, you can manage all garages from a single account, making it easy to monitor availability, rates and performance.

Question 25

How can I change my car park prices?

Accepted Answer

Go to the section dedicated to your car park within your account and change the rates based on parking duration and vehicle size.

Question 26

How can I change the opening hours?

Accepted Answer

From the section dedicated to your car park you can set or change the availability hours at any time.

Question 27

How can I add closure exceptions?

Accepted Answer

From the section dedicated to your car park you can indicate the dates or time slots when the car park will not be available, temporarily blocking new bookings.

Question 28

Do I have to issue an invoice to receive payment?

Accepted Answer

Yes. You must issue a proper invoice by the end of the month following the booking statement, uploading it to the Dropper Console and sending it to the SDI (Italian Interchange System). Payment will be made by the end of the same month in which you upload the invoice.

Question 29

How does payment work?

Accepted Answer

Payment is based on bookings with check-in in the reference month (not on when the bookings were made). Each month you'll find the statement in your dashboard from the 1st day of the following month. To receive payment you must upload the invoice to the Dropper Console (and send it to the SDI) by the end of the month in which you receive the statement. Payment arrives by the end of the same month in which you upload the invoice. If you delay the invoice, the payment is delayed too. If you don't upload it within 12 months of the statement, you lose the right to that payment.

Question 30

What commission is charged?

Accepted Answer

The commission applied is the one indicated in the communications received at the time of registration and/or in the collaboration agreement signed with DriveDrop.

Question 31

Are there contractual obligations?

Accepted Answer

The Dropper may request withdrawal from the contract and removal from the Platform at any time; the removal will be carried out by DriveDrop within 30 days of receiving the notice. In the event of repeated failures to provide the booked service, DriveDrop may withhold, as a penalty, an amount equal to the agreed commission for the booking in question, and may also suspend or deactivate the account. If the plan includes the DriveDrop Device and the Dropper intends to transfer it to another car park, 60 days' written notice is required.

What do you need?

General

Driver Account

Driver Bookings

Garage Account