Question 1

Who are we?

Accepted Answer

DriveDrop is a web and mobile service that simply and effectively connects people looking for parking with those offering it. The platform simplifies the search for a parking space, while also giving owners the opportunity to earn extra income.

Question 2

How does it work?

Accepted Answer

Booking a parking space with DriveDrop is extremely simple, both on web and app: choose the car park, pay securely and park without stress. All in a few clicks, wherever you are.

Question 3

I have a problem, how can I contact you?

Accepted Answer

For any need, visit the Support section on our website: you'll find answers to the most common questions in our FAQ. If you need further support, you can contact us by email, phone or WhatsApp. Our customer service is available 24/7.

Question 4

What are the advantages of registering as a Driver with DriveDrop?

Accepted Answer

By registering as a Driver you can access exclusive rates at affiliated car parks and browse hundreds of available garages directly from the app.

Question 5

How can I create a DriveDrop account?

Accepted Answer

Creating a DriveDrop account is very easy – you can do it from our website www.drivedrop.it or from our DriveDrop app, available on the App Store or Google Play Store.

Question 6

How can I access my DriveDrop account?

Accepted Answer

To access your DriveDrop account, simply go to www.drivedrop.it and click the Sign In/Login button, or directly from our app.

Question 7

I forgot my password, how can I reset it?

Accepted Answer

If you've forgotten your password, simply click 'Forgot password?' at login and a reset link will be sent to the email address you registered with.

Question 8

How can I edit my personal information?

Accepted Answer

To edit your personal information, go to the 'Account' section on the website or our App and select the data you want to change.

Question 9

How can I delete my account?

Accepted Answer

To delete your account, open the app, go to the Account section and select the option to delete your profile.

Question 10

How can I view my bookings?

Accepted Answer

All your bookings are always available both on the app and the web app. Sign in, open the menu and select 'My stays'.

Question 11

How can I modify my bookings?

Accepted Answer

To modify one or more bookings, go to 'My stays', open the one you're interested in and proceed with the changes.

Question 12

How can I cancel a booking?

Accepted Answer

Go to My stays, select the booking you're interested in and proceed with the cancellation. You can cancel your stay for free up to 12 hours before the start time.

Question 13

How does the refund work in case of cancellation?

Accepted Answer

A booking is eligible for a full refund only if cancelled 12 hours before the check-in time entered. Service fees are non-refundable.

Question 14

How can I book parking with DriveDrop?

Accepted Answer

Simply go to drivedrop.it or open our DriveDrop app, select the destination, set the times and pay directly at the time of booking.

Question 15

What payment methods can I use?

Accepted Answer

To book parking you can choose: credit/debit card, Apple Pay, Google Pay, Link or PayPal.

Question 16

What are the advantages of registering as a Dropper Park?

Accepted Answer

Registering with DriveDrop as a Dropper lets you monetise your parking spaces, easily manage bookings and payments, and reach thousands of drivers in your area.

Question 17

How does the Dropper Park plan work?

Accepted Answer

Simply register as a Dropper, add your garage and customise rates based on parking duration and vehicle size.

Question 18

Can I manage multiple car parks from the same account?

Accepted Answer

Yes, you can manage all garages from a single account, making it easy to monitor availability, rates and performance.

Question 19

How does payment work?

Accepted Answer

At the beginning of each month, you will receive a summary of all stays received in the previous month. Payment is made on a monthly basis by bank transfer.

Question 20

What commission is charged?

Accepted Answer

The commission varies based on the type of offer you have joined. The amount will be agreed between the parties and officially communicated by email.

Question 21

Are there contractual obligations?

Accepted Answer

There are no obligations or penalties – only a 60-day notice period to unsubscribe.

What do you need?

General

Driver Account

Driver Bookings

Dropper Park

Terms of collaboration