What do you need?

DriveDrop is a web and mobile service that simply and effectively connects people looking for parking with those offering it. The platform simplifies the search for a parking space, while also giving owners the opportunity to earn extra income.

Booking a parking space with DriveDrop is extremely simple, both on web and app: choose the car park, pay securely and park without stress. All in a few clicks, wherever you are.

To contact us you can open a ticket in the Contacts section. You will receive a reply within 24 hours of sending it.

By registering as a Driver you can access exclusive rates at affiliated car parks, browse hundreds of available garages directly from the app and take advantage of the best car parks selected across the country.

Creating a DriveDrop account is very easy: you can do it from our website www.drivedrop.it or from our DriveDrop app, available on the App Store or Google Play Store.

To access your DriveDrop account, simply go to www.drivedrop.it and click the Sign In/Login button, or directly from our app.

If you've forgotten your password, simply click 'Forgot password?' at login and a link will be sent to the email address you registered with.

To edit your personal information, go to the 'Account' section on the website or our App and select the data you want to change.

To delete your account, open the app, go to the Account section and select the option to delete your profile.

All your bookings are always available both on the app and the web app. Sign in, open the menu and select 'Bookings'.

To modify one or more bookings, go to the 'Bookings' section, open the one you're interested in and proceed with the changes.

Go to the 'Bookings' section, select the booking you're interested in and proceed with the cancellation. You can cancel your stay free of charge up to 24 hours before the start time. When booking, you can also purchase an optional product that reduces this deadline to 12 hours before the start of the stay.

A booking is eligible for a refund if cancelled within the applicable free cancellation deadline (24 hours before the entry time, or 12 hours if you purchased the relevant optional product). The service fees charged by DriveDrop at the time of booking are never refundable. When cancelling, you can choose how to receive the refund: as wallet credit, usable within 24 months to book DriveDrop car parks, or to the payment method originally used.

Simply go to drivedrop.it or open our DriveDrop app, select the destination, set the times and pay directly at the time of booking.

To book parking you can choose: credit/debit card, Apple Pay, Google Pay, Link or PayPal.

Yes, you can request an invoice at the time of booking. Invoice requests made afterwards will not be considered.

If your confirmation email states that ZTL access is included, you don't need to worry about anything: transit through the Restricted Traffic Zone is already authorised for the duration of the booked stay.

The automatic opening of gates, barriers or entrances depends on technical, connectivity and infrastructure variables that are not always within DriveDrop's control. If the gate doesn't open, contact support from the DriveDrop app: we will check the situation and, if necessary, help you access the car park.

You can cancel your subscription yourself at any time through the app or web app, in the dedicated section of your profile, up to 1 hour before the date and time scheduled for automatic renewal. If you don't turn it off by this deadline, the subscription renews automatically and the amount for the next period is charged with no possibility of a refund.

In the 'Bookings' section, click the '+' button, then enter the booking code and the email address used at the time of booking.

If you don't cancel the booking within the applicable cancellation deadline and don't show up at the car park, the booking is treated as a no-show: it can no longer be cancelled and no refund is due. The only exception is reasons beyond your control: in that case you can contact DriveDrop support to report the exceptional circumstances and request a refund, even after the booking has started, up to 60 minutes after the start time.

If the cancellation is due to reasons attributable to the partner (for example cancellation or unavailability of their service), you can request a refund up to the stay start time indicated in the booking. After this deadline, the ordinary cancellation rules applicable to all bookings apply.

Registering with DriveDrop as a Dropper lets you monetise your parking spaces, easily manage bookings and payments, and reach thousands of drivers in your area.

Yes, you can manage all garages from a single account, making it easy to monitor availability, rates and performance.

Go to the section dedicated to your car park within your account and change the rates based on parking duration and vehicle size.

From the section dedicated to your car park you can set or change the availability hours at any time.

From the section dedicated to your car park you can indicate the dates or time slots when the car park will not be available, temporarily blocking new bookings.

Yes. You must issue a proper invoice by the end of the month following the booking statement, uploading it to the Dropper Console and sending it to the SDI (Italian Interchange System). Payment will be made by the end of the same month in which you upload the invoice.

Payment is based on bookings with check-in in the reference month (not on when the bookings were made). Each month you'll find the statement in your dashboard from the 1st day of the following month. To receive payment you must upload the invoice to the Dropper Console (and send it to the SDI) by the end of the month in which you receive the statement. Payment arrives by the end of the same month in which you upload the invoice. If you delay the invoice, the payment is delayed too. If you don't upload it within 12 months of the statement, you lose the right to that payment.

The commission applied is the one indicated in the communications received at the time of registration and/or in the collaboration agreement signed with DriveDrop.

The Dropper may request withdrawal from the contract and removal from the Platform at any time; the removal will be carried out by DriveDrop within 30 days of receiving the notice. In the event of repeated failures to provide the booked service, DriveDrop may withhold, as a penalty, an amount equal to the agreed commission for the booking in question, and may also suspend or deactivate the account. If the plan includes the DriveDrop Device and the Dropper intends to transfer it to another car park, 60 days' written notice is required.